iMessage not working after switching

[MissLam]

I switched from o2 to Sky sim.

the PAC was given yesterday.

o2 sim was deactivated today

the text and phone calls are working on the new e-sim

but iMessage and FaceTime are not working, keeps whirring around and won't verify my number. Anyone else had this issue? If so what's the resolution please?

[caesarome]

@MissLam 

Give this a try:

- In Settings, ensure your phone number is showing up in the phone screen under my number

- In Settings > Messages > Send & Receive, untick your number

- In Settings > Facetime, untick your number

- In Settings > Messages, turn off iMessage

- In Settings > Facetime, turn off facetime

- Restart the phone

- In Settings > Messages, turn on iMessage

- In settings > Messages > Send & Receive, tick your number

- In Settings > Facetime, turn on Facetime and then tick your number

IMessage and Facetime should show waiting for activation. You should then get it activated after a few minutes.

[MissLam]

I've tried that- still doesn't work. Does it normally take a long time for sky mobile e-sim to activate iMessage/FaceTime at all? 

[caesarome]

I believe it should happen within a few minutes.

Something else to try is to refresh your network settings.

Go Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.Then go to Settings - Phone - My Number and change it if it is wrong, then reboot the phone. You will need to set up your Wifi connection again.