eSim issue

[PatrickFlynn]

Have moved my eSim from an iPhone to a Google Pixel. Ordering and activation of the new eSim went perfectly but I am left with no service and an error message saying the SIM is not provisioned. Support got me to try ordering the new SIM a few more times but always the same. The only option they can give me is to order a new physical card but I am left without work calls until they deliver.

[caesarome]

@PatrickFlynn 

Sim cards are sent out via Royal Mail should be with you within 2-3 days so hopefully this will work when it is installed.

[PatrickFlynn]

Yeah I guess. Just find it really frustrating that support do not know how to fix. They keep promising to speak to back end team and come back to me but no luck.

[Node27]

Raise a complaint. I have just!

[PatrickFlynn]

Made a complaint they have no idea how to fix. Honestly the worst support ever - over an hour to get through, shuffled to four different people and still no resolution. Can't wait until my contract is up and I can go with a company that actually wants to help.