eSim Failed to Activate

[iwaddo]

Hi, my eSim will not activate.

I deleted it and tried it again, same result. I receive an email saying Sky will be in touch in 48-hours, but will they?

My iPhone 12 Pro Max is supposed to be compatible.

My old contract has expired so I am now without a phone!!

Has anyone got any suggestions?

[63johnw]

Hi @iwaddo  to try and get you some help I have escalated your post to sky so look out for a coloured speech bubble on here inviting you to a private chat. 

[Tom-W19]

Thanks for escalating. We've sent an invite to @iwaddo.

[iwaddo]

@Tom-W19 has been really helpful and confirmed by issue is with the right team.

Unfortunately the 'right team' has an SLA of 3-5 days which is not much use if your eSim fails to activate and you are left without a working phone 😧

The community team have done their best and responded promptly as usual.

Thank you for your help