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Discussion topic: eSIM

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This message was authored by: Jo427

eSIM

Hi,

 

I got my son an iPhone which was delivered yesterday. I have been unable to activate it/install it. Tells me qr activation code expired and also asks me for a 4 digit code apparently emailed to me but I don't have that either. Please can someone advise me how to get this sorted

 

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This message was authored by: arcadeavenger

Re: eSIM

Posted by a Sky employee

Hi @Jo427, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141 Thanks, Becca.
 

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