eSIM upgrade for new iPhone

[Julia09]

I have received my new iPhone, I wish to upgrade to an eSIM but it says I need the account holder to do this, but I am the account holder! It's very frustrating! 

[63johnw]

Hi @Julia09 

To try and get you some help I have escalated your post to the Sky Community Messaging Team.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a coloured speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Jason-]

Good Morning @63johnw, thanks for making us aware of @Julia09's post. We'll send them an invite now to chat and help with their eSIM issue 👍🏻

Thanks, Jason-