eSIM not available on account

[Roline83]

I've recentlly bought a sim only contract with Sky. When purchasing, it said the sim would be available instantly however on my account the option for eSIM is greyed out and it says "If you've ordered an eSIM it's not quite ready. Please try again later.".

Any ideas?

[caesarome]

@Roline83 

You might have to call Sky about this, 150 from a phone that has a Sky sim in it is the free number to use.

[Roline83]

I don't have a device with a a sky SIM yet, this is what I purchased yesterday. 

[caesarome]

@Roline83 

You could try contacting them via social media as there are links at the bottom of this page you could try.

[Roline83]

Thanks. I've done that, they've cancelled the original one and issued a new one which I've set up. How long before I can call from

the device it's set up with?