I switched from o2 to Sky mobile last year and I installed an eSIM which went ok.
My wife switched shortly after me but since doing so cannot make or receive calls though she can send and receive texts and use her data with no problem with her iPhone 15 plus.
She followed the instructions for installing her eSIM which Sky emailed to her as she was keeping her existing number. However we think an error occurred in the installation process and so the setup did not complete properly and she only realised this recently when she tried to make a call. In settings, it is still displaying o2 not Sky in the mobile section. She has tried to carry out the installation process again using the same QR code but when she tried to activate it via the QR code, a message appeared saying “unable to activate eSIM you can try again or contact your network provider for assistance” so she cannot get past that. Could it be that this QR code has now expired together with the confirmation code?
I wondered whether the best way forward is for her to start again and order a replacement eSIM which will give her a new confirmation code and QR code and hope she can install the eSIM this way and that this fixes the issue.
What do you think and do you have any other suggestions?
Thank you for your help.
