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Discussion topic: eSIM got stuck

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This message was authored by: Chintan1

eSIM got stuck

I was trying to transfer eSIM from my previous phone to new phone but now I don't have network on none of the phone now I'm stuck without a network. I can't access my bank account. I can't access anything. I can't even call sky please help me out as soon as possible. I'm stuck somewhere

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This message was authored by: caesarome

Re: eSIM got stuck

Posted by a Superuser, not a Sky employee. Find out more

@Chintan1 

Are you following this guide:

 

https://www.sky.com/help/articles/esim-sky-mobile-transfer-sim

 

Have you activated the replacement sim on your new phone ?

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