eSIM error

[Bexcosmos]

Trying to activate my sons eSIM, every time I get through to the part about transferring his number it tells me I am not the account number and that the area is restricted. Have tried numerous times. I am the account holder and all my log in details are correct. 

 

[caesarome]

@Bexcosmos 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[Bexcosmos]

Thank you

[ItWasAllMichele]

Thanks for escalating this @caesarome We’ve sent an invite to chat to @Bexcosmos 

Please be aware conversations automatically close if there is no response within 48 hours.

[Bexcosmos]

I've managed to sort it by going through the get new number route and then transferring number across after.