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Discussion topic: eSIM activaton fail

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This message was authored by: Shane118

eSIM activaton fail

Been trying to install eSIM back keeps failing have spoke to sky and problem still not resolved seem to be getting nowhere any ideas please 

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This message was authored by: caesarome

Re: eSIM activaton fail

Posted by a Superuser, not a Sky employee. Find out more

@Shane118 

There is some things to try here for failed installations:

 

https://www.sky.com/help/articles/esim-sky-mobile-fix-a-problem

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This message was authored by: Shane118

Re: eSIM activaton fail

Have tried all these and spoke to someone on sky chat Saturday they couldn't work out how to fix issue and said was going to pass case on to someone else be heard nothing since 

This message was authored by: caesarome

Re: eSIM activaton fail

Posted by a Superuser, not a Sky employee. Find out more

Once such option as mentioned on that link is to order and try another esim, as you have not actiavted that then you should not be charged for it.

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