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Discussion topic: eSIM Problems

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This message was authored by: carole1112

eSIM Problems

I have a Sky account and Sky mobile. I bought an eSIM for my husbands iPhone after he retired from his company account. 

it was ok but no outgoing sms or 5G

We went  abroad and now no calling except on WhatsApp, no sms, no 5G

 

its also saying the network is EE which was his old one!! 🤯

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This message was authored by: caesarome

Re: eSIM Problems

Posted by a Superuser, not a Sky employee. Find out more

@carole1112 

As this is an iphone try refreshing the network settings so go Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings. Then go to Settings - Phone - My Number and change it if it is wrong, then reboot the phone. You will need to set up your Wifi connection again.

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