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Discussion topic: e-sim issue

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This message was authored by buntyshah This message was authored by: buntyshah

e-sim issue

It's been almost two weeks and I still do not have a working eSim. Can any one at Sky help me? Keep getting told by customer services they are lookig into why the email code is not comimg through.

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This message was authored by Tom-W19 This message was authored by: Tom-W19

Re: e-sim issue

Posted by a Sky employee

Hi @buntyshah 

 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

 

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Thanks
Tom
buntyshah
Topic Author
This message was authored by buntyshah This message was authored by: buntyshah

Re: e-sim issue

This issue still has not been resolved.  Been many weeks now!

buntyshah
Topic Author
This message was authored by buntyshah This message was authored by: buntyshah

Re: e-sim issue

Any update 

This message was authored by caesarome This message was authored by: caesarome

Re: e-sim issue

Posted by a Superuser, not a Sky employee. Find out more

Have you tried this:

https://helpforum.sky.com/t5/Sky-Mobile/Esim-verification-code-not-sending/m-p/4903354/highlight/tru...

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buntyshah
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This message was authored by buntyshah This message was authored by: buntyshah

Re: e-sim issue

Had a call from Sky today. Issue is resolved and it works!! Thank you Sky. 

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