e-sim issue

[buntyshah]

It's been almost two weeks and I still do not have a working eSim. Can any one at Sky help me? Keep getting told by customer services they are lookig into why the email code is not comimg through.

[Tom-W19]

Hi @buntyshah 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[buntyshah]

This issue still has not been resolved.  Been many weeks now!

[buntyshah]

Any update 

[caesarome]

Have you tried this:

https://helpforum.sky.com/t5/Sky-Mobile/Esim-verification-code-not-sending/m-p/4903354/highlight/tru...

[buntyshah]

Had a call from Sky today. Issue is resolved and it works!! Thank you Sky.