devices

[MrsAdams96]

So, i called sky about upgrading my phone, they said as i only have 4 months left to pay, I cannot upgrade it but I can start a new contract for a new phone. That's all fine. What did then confuse me was the operator telling me there were 6 active devices on my account already when we definitely don't. The device she mentioned is not on my account list of devices , nor on any bills, yet she said there was money owing on it and this is stopping me from upgrading. She couldnt help me any further, not sure what to do now

[caesarome]

Have you paid off other devices other than this one phone you have ?

[MrsAdams96]

Previously yes, such as an ipad, but that was a few years ago now, and not a phone (she was saying there was an iphone 12 on the account)

[caesarome]

I take it nobody else in your family could have took out one on your account because if not the only way this could have happened is if someone out there has got hold of your details and ordered this iphone via your account.

[MrsAdams96]

No one else has the details, and even so, surely it should show on my device list if it is on the account? It isnt showing at all

[caesarome]

Then I'm stumped, because if you are not paying for this device then I can't see how it can be on your account ?

[MrsAdams96]

Exactly, I have no idea what she was on about

[63johnw]

Hi @MrsAdams96  try calling again to see if a different operator says the same. Just to add you can upgrade anytime until your device is paid off, you won't get a good trade in but even though only 4 months left shouldn't stop you upgrading. 

[MrsAdams96]

Will give it a go tomorrow , thank you.