@madison16 You'll need to call Sky about this as if it shows as delivered then you'll be charged for the device, Sky will need to open an investigation into where the phone is.
These are the current methods for contacting Sky. (Depending on your reason for making contact some methods will be more appropriate than others) …
🔶📞 Customer Services by dialling 150 (free) from either a Sky mobile or your Sky Talk landline.
All calls will start automated which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.
Note: if your services are restricted due to a missed payment phone contact is unlikely to work.
🔶online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.
🔶 Sky Assistant should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.
🔶Social Media You can also get in touch via the messaging services on: Facebook, Instagram, or X (links at the bottom of the forum page).
Note If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required.
Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
