credit refund

[n4omi88]

Hi, i’m looking to request a credit refund, is there a certain number i have to call?

[Daniel0210]

@n4omi88 

What's the refund for? That will determine whether we can ask the Messaging Team on here to potentially help you. 

[n4omi88]

on my account it says balance carried forward credit, i paid manually and don't have a direct debit set up but my bill has been paid twice for some reason so i'm looking to get a refund.

[caesarome]

@n4omi88 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent  n4omi88 an invite to chat.