cancel my contract

[sarashahzad]

Dear sir/madam,

i have requested to stop my contract on 26th May 2026 over the phone by my mobile. i have informed them that i am moving from 39 reedley road to abroad tomorrow. the agent told me that our system is down at the moment but i'll pass you message to cancellation team and they will get in touch with me with in hour. but no one got in touch with me in two hours. so i tried to ring couple time on customer service but did't answers my call. now i am receiving the email from sky that i have to pay some charges around £70 of my usage. 

so plz can you check the record of calls and confirm it that what charges are still pending. and you can reach me on same email. 

Many

[Daniel0210]

@sarashahzad 
You aren’t talking to Sky by posting here. If you are new to the forum then welcome to the Community which is made up predominantly of Sky customers helping other Sky customers with additional help from Superusers like myself.

You can only cancel by contacting Sky and you can only cancel a sim if you've had it for 12+ months.