broken phone

[Andymac66]

Hello

I'm not very ofay with tech and upgrades wondering if anyone can help?

My phone has just stopped working, looks like it's either the charging port or the on/off switch.  

I'm paying £25 a month on my plan, the bill says this is £16 for the device and £9 for the rest.  It is 

• Apple iPhone SE with 5G, 128GB,

My account is saying my credit agreement ends 25 Feb 2025.

I'm a bit confused, can anyone tell me what I should do? 

If I click on the upgrade I could choose the same phone and it says £15 a month  - does this mean I would pay £15 on top of the £25 until Feb 2025?

Thanks, Andy

[caesarome · Accepted solution]

This broken phone you have got does have to be paid off so if you order a new phone you could be paying for both of them until the older one has been paid off. Even if you do a swap it has to be paid off and as there is a fault in it this could decrease the value Sky says it is worth meaning you would have to pay more against it to pay it off. 

[Andymac66]

Thank you for your reply; so I am better taking it to a repair shop first to see if it can be fixed; and if not, either buying a new phone or getting an upgrade (which seems would be the most costly).  Got it. Thank you.