been getting a technical error when trying to swap mobile.

[AngD]

for over a week I am getting the technical error 'it's not you, it's us' when getting to valuation or checkout for mobile upgrade/swap

[PandJ2020]

You'll have to call Sky to initiate the swap.

[ajd23]

I have been experience the same issue. At this rate i am half tempted to go to EE. Been with sky since Sky mobile started. Nothing is getting better when it comes to the webpages. 

[ajd23]

I have never had to call before, I also do not want to be stuck in on the phone for ages. Why have sky changed the process?

[PandJ2020]

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@ajd23 wrote:

 Why have sky changed the process?

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They haven't.  But if you can't get it working on your account you have little choice other than to call.