account supended

[starz2]

hi im disabeled i am struggling to pay my bill i cant call my support i dont get paid untill the 14th any help

[caesarome]

Sorry for your issues @starz2 but via here you should note that you are not talking to Sky as we are customers like you.

Due to your disability I would get yourself registered with Sky's Accessibility team as there are additional contact options should you ever nead to get in touch with Sky:

https://www.sky.com/help/articles/accessibility-information-sky-mobile-broadband-and-talk-customers

If your account has been suspended then as soon as you pay it you will also need to setup your payment details again before it is restored once the banks have cleared the payment you make.

[Daniel0210]

@starz2 
Restricted services won’t be switched back on until any arrears Sky believe you owe have been paid and you’ve also set up a new continuous payment method. Until then any calls to Sky will only prompt you to pay.

Sky do NOT allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

If a payment is 2+ weeks overdue you will have to pay the next bill as well.

If payments are 56+ days overdue Sky can fully terminate your subscription (but you’ll still owe the arrears).

If this is part of a credit agreement purchase (for Sky Mobile or Sky Glass) non payment can see the credit agreement cancelled at which point the full amount becomes due in one payment.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

🔹

Also see these links offering support:
https://www.sky.com/help/your-account/cost-of-living/articles/cost-of-living-support
and
https://www.sky.com/help/articles/support-with-financial-difficulty