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Discussion topic: Wrong phone number set up

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This message was authored by: Maz131

Message posted on ‎10 Jun 2026 08:56 AM - last edited: ‎10 Jun 2026 09:41 AM by Community Manager

Wrong phone number set up

I got a new SIM yesterday, replaced it with my old SIM which I was changing from Vodafone to sky. My Pac no [removed] had a text this morning stating my phone is up and running but with a mobile new mobile number and not my old number which is the phone no showing on my account in my sky

 

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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎10 Jun 2026 09:57 AM

Re: Wrong phone number set up

Posted by a Superuser, not a Sky employee. Find out more

@Maz131 

If this is an iphone refresh the network settings so go Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings. Then go to Settings - Phone - My Number and change it if it is wrong, then reboot the phone. You will need to set up your Wifi connection again.

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This message was authored by: 63johnw

Message posted on ‎10 Jun 2026 09:58 AM

Re: Wrong phone number set up

Posted by a Superuser, not a Sky employee. Find out more

When did you give sky your PAC @Maz131  ?

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