@JessicaTolson
You aren’t talking to Sky by posting here. If you are new to the forum then welcome to the Community which is made up predominantly of Sky customers helping other Sky customers which includes additional help from customers who are Superusers like myself.
If you're the Sky Mobile account holder the Community Messaging Team who work on here may be able to assist with that. Let us know if you would like your post escalating to them.
The alternative is calling in by dialling 150 from your Sky sim,
https://www.sky.com/help/articles/change-the-name-on-a-sky-account
▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
