Today I had a conversation with a very helpful member of your staff, who made me aware of a cheaper deal for my ongoing contract with sky.
The issue I previously had was that I originally over estimated how much data I would use and so have stored a lot in my piggy bank.
the opportunity came today to address this and so I thought I did. The option was a new 25gb data contract for £14pcm or 10gb data plan for roughly £9pcm.
i opted for the lower at 10gb of data for roughly £9pcm. I was happy with this deal as I could use some of my piggy bank stored up if needed, however I only use about 7 or 8 gb pcm.
I have just now reviewed my emails and seen that I had been signed onto the 25gb contract. This is not what I wanted or agreed to on the phone.
the original phonecall was about bad service in my area which I was told will be rectified by Sunday morning. I was happy to take this on board as things can't work all of the time, however I am no getting frustrated with the service provided as this is yet another thing to go wrong. In the grand scheme of things, it's small however it's a great inconvenience to have to take time out to make a phonecall when I have a 1 year old to care for, or work to attend.
I am at a ultinatum in my contract with yourselves as my contract had come to an end. For the sake of convenience I wish to stay with sky, but as mentioned, this is frustrating as even the call takers rationale was that I only used 7-8gb of data, and so 10gb of data would be ample. Please rectify this.
