09 Dec 2024 04:11 PM
09 Dec 2024 04:15 PM
Posted by a Superuser, not a Sky employee. Find out moreDid you make an unnecessary manual payment? If you have a continuous payment method set up you should never need to make a manual payment. A credit will appear on your account for the amount you have overpaid. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would recommend not making manual payments unless requested to by Sky.
If you prefer, once your extra payment is showing as a credit, we can perhaps get you some help in getting it refunded (within the standard 3-5 working days) through the Messaging Team on here. Let us know on this thread if you want to do that having confirmed it’s showing as a credit.
09 Dec 2024 04:16 PM
Posted by a Superuser, not a Sky employee. Find out moreDid you make a manual payment and if so do you see a credit on your account ?
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