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Discussion topic: Wroe

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This message was authored by Wroe This message was authored by: Wroe

Wroe

My bill got paid twice for December and I haven't been issued my refund yet
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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Wroe

Posted by a Superuser, not a Sky employee. Find out more

@Wroe 

Did you make an unnecessary manual payment? If you have a continuous payment method set up you should never need to make a manual payment. A credit will appear on your account for the amount you have overpaid. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would recommend not making manual payments unless requested to by Sky.

If you prefer, once your extra payment is showing as a credit, we can perhaps get you some help in getting it refunded (within the standard 3-5 working days) through the Messaging Team on here. Let us know on this thread if you want to do that having confirmed it’s showing as a credit.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by caesarome This message was authored by: caesarome

Re: Wroe

Posted by a Superuser, not a Sky employee. Find out more

@Wroe 

Did you make a manual payment and if so do you see a credit on your account ?

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