Why is it so hard to speak or chat to a real person

[Nightrodeden]

Why is it so damn hard to speak to a person or even live chat to a real

person rather than a bloody bot. Looking to swap a product to a new one but it's really not clear what to do and sky seems to make it so damn hard to actually speak or chat to the right oerson

[Daniel0210]

@Nightrodeden 

Call Customer Services by dialling 150 (free) from either a Sky mobile or your Sky Talk landline if you have Sky Broadband. The forum doesn't allow the display of other numbers but official numbers to Sky from the UK are 03 numbers which are usually inclusive from non Sky phones.

All calls will start automated (aka 'the bot') which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and sometimes saying nothing when asked the reason for the call helps being put in the queue for an agent.