Why have I been charged twice this month

[Alisha07]

Sky have taken a payment on the 1st October and the 11th and now it says payment due 26th October surely this can't be right it was supposed to be 37 a month payments 

[caesarome]

@Alisha07 

A few questions:

Are you new to Sky ?

Have you made any manual payments ?

[Alisha07]

Yes am new to sky mobile. I set the direct debit up for the 11th every month I don't know why they took a payment on the 1st I had the phone a week and they took the full 37 pound. Now it's saying another payment is due 26th 

[caesarome]

The date the payment is taken depends on when the device was received or the sim activated as you can read about here:

https://www.sky.com/help/articles/your-first-sky-mobile-bill

Once the first two bills have been paid you can change the billing date if you want.