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Discussion topic: When to cancel
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This message was authored by: Sarahjane1571
Message posted on 23 Nov 2025 12:29 PM
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When to cancel
I have a mobile contract coming to an end in February. I took it out 3 years ago for my stepson who is now 21 so can sort his next one himself. I just need to know when I need to contact sky to cancel the contract, do I have to give 28 days notice? I don't want the contract to renew past its end date.
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This message was authored by: PandJ2020
Posted by a Superuser, not a Sky employee.
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Message posted on 23 Nov 2025 12:33 PM
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Re: When to cancel
The device plan will end automatically once the credit is fully repaid.
In terms of any dataplans then they have a minimum term of 12 months. If he doesn't want to keep the phone number then you can cancel (31 days notice) whenever you want.
I am just another Sky customer and my views are my own even if you don't like the answers
This message was authored by: Daniel0210
Posted by a Superuser, not a Sky employee.
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Message posted on 23 Nov 2025 01:17 PM
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Re: When to cancel
Once the device is fully paid off Sky will send you an email confirming that.
▪️I AM NOT A SKY EMPLOYEE (not even undercover)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
▪️▪️▪️▪️▪️
MERRY CHRISTMAS and a HAPPY NEW YEAR
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
▪️▪️▪️▪️▪️
MERRY CHRISTMAS and a HAPPY NEW YEAR
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