When entering the app the sky piggybank is not accesible

[Carmine2]

When entering the app the sky piggybank is not accessible 

[caesarome]

@Carmine2 

What is happening when you try to use the piggybank, if you see an error what does it say ?

[Carmine2]

When I click onto the point of the skypiggy bank it doesn't show me the piggybank it only gives phone offers the piggybank isn't there

[caesarome]

@Carmine2 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed.

This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Carmine2 an invite to chat.

[Lisa-P1987]

We are still looking to help you @Carmine2 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks