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Discussion topic: What does this mean

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Avatar for jamie+edwards
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What's this?
This message was authored by: jamie+edwards

Message posted on ‎16 Sep 2026 05:25 PM

What does this mean

7123.jpg

I got this message from sky after I complained about the terrable service I was getting with internet on mobile. They confirmed that a mass was down in my area. 

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Avatar for caesarome
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What's this?
Superuser
This message was authored by: caesarome

Message posted on ‎16 Sep 2026 05:29 PM

Re: What does this mean

Posted by a Superuser, not a Sky employee. Find out more

@jamie+edwards 

Not sure why they have sent you that as that is the settings needed for your phone to access the Sky mobile network, so if a mast is down meaning you can't make calls or use mobile data those settings are not going to help.

 

If available you might be able to use Wifi calling in the meantime to use your mobile when it is connected to a wifi network.

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Avatar for PandJ2020
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What's this?
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This message was authored by: PandJ2020

Message posted on ‎16 Sep 2026 05:30 PM

Re: What does this mean

Posted by a Superuser, not a Sky employee. Find out more

No need to apply APN settings.  (I presume Sky initiated a send of these settings - you can trigger it yourself from your account)

 

You'll need to wait until the mast is fixed.

I am just another Sky customer and my views are my own even if you don't like the answers
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