Voicemail Settings

[leetheref]

trying to reset my SKY voicemail pin. Entered a code incorrectly three times as advised after dealing 759

Get the message about a temporary password will be set by text message

Text message never lands and cant access voicemail's

And SKY so called experts don't have a clue how to fix it

[leetheref]

anyone got any advice as the sky customer telephone line agents are about as much use as a chocolate tea pot

[63johnw]

Hi @leetheref 

To try and get you some help I have escalated your post to the Sky Community Messaging Team.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a coloured speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[leetheref]

thanks a lot

[J_ham]

Thanks @63johnw  for escalating this. We’ve sent @leetheref  an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

[leetheref]

I have opened a chat. thanks

[leetheref]

So chat started at 10am through this and also got one open on facebook .....

5 hours later and just been asked by the Facebook help team are you the account holder ... the service is getting worse and shocking

Can see me seriously moving now after 25 years. Sick of these companies rising their prices and the service generally getting worse

[leetheref]

5 days and no further forward regarding the issue ... Sky employee was helpful in the fact that it has got escalated but still nothing been resolved at all

[leetheref]

make that 8 days now without access to my actual voicemail .....

Company is an absolute joke

[leetheref]

this company has gone to the dogs

Not had voicemail now since the 5th March ..... you cant speak to anyone to deal with the issue or the complaint. Today was the final straw SKY sending me an email from an mointored account basically saying this 

Hello Lee,

Thanks for contacting us about your Sky account.

We've tried contacting you about your complaint but haven't been able to get hold of you. If your issue is still unresolved please contact us so we can help.

If we don't hear from you, we’ll assume everything is resolved and close your case within 28 days of the date of this notification.

Thanks,

Your Sky Team


Its total bull*hit no one has tried to contact me and you as a customer have no way to resolve anything. Their complaints team can't even give you a time frame.

So you want to leave and they wont allow you without termination charges, wont even waive them for all the hassle and stress they have caused me

I will never ever use this company or its services ever again 

[leetheref]

complete waste of time since we spoke ... nothing has been done and nothing has been resolved