Voice mail received whilst abroad

[Sdennis999]

I recently spent some time in the Seychelles and did not activate roaming and did not receive any calls (where the phone rang)

During my stay (which included a week with no coverage) I received the 759 notifications stating I had six voicemails.

I have just received my monthly bill and have been charged £9.50 for a collection of calls that seem to tie up with the numbers and durations of the voice messages, which I only checked on my return home.

Surely this cannot be correct? The person calls, it goes straight to voicemail as I am abroad yet I still get charged for the incoming message?

[PandJ2020]

---

@Sdennis999 wrote:

Surely this cannot be correct? The person calls, it goes straight to voicemail as I am abroad yet I still get charged for the incoming message?

 You had your phone in airplane mode?   If not, then your phone would still be connecting to a cellular service.  (Disabling data roaming does not prevent cellular connections)

[63johnw]

Hi @Sdennis999  if you are saying you didn't access the voicemails when abroad then you will need to call sky on 150 and ask them to explain the charges.