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Discussion topic: Virus

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This message was authored by: 55-

Virus

Getting messages saying my phone has been hacked and has virus

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This message was authored by: GD1

Re: Virus

Posted by a Superuser, not a Sky employee. Find out more

@55- wrote:

Getting messages saying my phone has been hacked and has virus


It's highly unlikely your phone has been hacked, have you downloaded any apps recently?   

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV (Satellites 28E,19E & 13E), Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
This message was authored by: TimmyBGood

Re: Virus

Posted by a Superuser, not a Sky employee. Find out more

@55- 

 

That basically doesn't happen unless you are a high value individual being targeted by a state security agency.

 

What's much more likely, as @GD1 indicates, is that you've inadvertently downloaded and installed an app which is now generating bogus warnings, typically to gain financial advantage or to compromise your accounts.

 

It's also not unknown for previously legitimate apps to become compromised if the developer loses or sells control of them.

 

If you can uninstall the app(s) involved the warnings usually cease.  Alternatively you could choose to reset the device back to factory settings.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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