I recently changed to Sky mobile. Since I have im not able to receive verification texts needed to access patient access. I contacted customer service but they could not help. I went on the discussions and it seems a common frustration.
Contacted patient access and they said the following:
This means your network provider were unable to deliver the message to your device due to an error at their end, or the phone number no longer exists
If your mobile number is still active, we would advise you to turn your phone off and remove the sim card for a few minutes. Then re-insert your sim card and turn the phone back on again, making sure you are reconnected to the network and have strong signal before trying again.
If you still don't receive the message, you will need to contact your network provider to advise them that you are not receiving 'A2P' messages (Application to Person) and they are providing a permanent failure delivery status, so they can investigate the failures.
I have tried everything suggested in all posts and online and instead of waiting 5 days as promised by Sky when they told me they would get back to me I'm going to cancel tomorrow and go back to EE.
