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Discussion topic: Urgent help please……..

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This message was authored by: Ojymmas

Message posted on ‎31 Jul 2026 03:09 PM

Urgent help please……..

I am locked out because the two-step verification text is not arriving, and I don't have my recovery code."

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This message was authored by: GD1

Message posted on ‎31 Jul 2026 03:14 PM

Re: Urgent help please……..

Posted by a Superuser, not a Sky employee. Find out more

@Ojymmas  Can you advise what you're locked out of please?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV (Satellites 28E,19E & 13E), Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Ojymmas

Message posted on ‎31 Jul 2026 03:19 PM

Re: Urgent help please……..

My sky account. It's got two factor authentication on it and sending a text to a number that is not active and no one at sky seems to be able to give me a new recovery code or turn off the two factor for me

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This message was authored by: Ojymmas

Message posted on ‎31 Jul 2026 04:51 PM

Re: Urgent help please……..

I need to Request that customer service manually resend the eSIM setup information or clear the profile error so you can install the line. Can anyone please help I am desperate 

 
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