Discussion topic: Urgent: Need Device Invoice & IMEI for Insurance Claim
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Message posted on 08 Apr 2026 03:35 PM
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Urgent: Need Device Invoice & IMEI for Insurance Claim
Hi,
I need your help regarding my mobile phone documents.
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Message posted on 08 Apr 2026 03:39 PM
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Re: Urgent: Need Device Invoice & IMEI for Insurance Claim
There is no receipt / invoice number as such.
Your credit agreement number acts as the invoice number. Your credit agreement can be found in your message centre.
As per Skys website ~
"The proof of usage is your email with the IMEl number on it which you got when you first took the device. That is what insurance companies need. So you need to ask for that, not proof of usage as in the bills."
So look for your credit agreement which will be in your message centre:
https://www.sky.com/mymessages
It may also be a good idea to register any loss/theft on the Immobilise website https://www.immobilise.com
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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