Upgrading to iPhone 16

[JP2025]

After an unsuccessful attempt at using the online system I decided to try speaking to a human. Even that seemed to take forever but I eventually got through to someone in India. He talked me through what I wanted and set up an order. He then bombarded me with a number of emails, some of which appeared to be duplicates. I had to sign in to My Sky which informed me that I had to sign the credit sale agreement. I have tried every which way to view the CSA but so far it has eluded me. As a retired lawyer I am reluctant to sign any document that I have not read but I got so frustrated I would have signed anything. Everytime a field appeared saying Sign Your Credit Sale Agreement I clicked on it only to be taken back to the web page telling me what phones are on offer. I submitted a complaint which produced exactly the same result - nothing save further frustration.

I have been extremely well satisfied with Sky until now. I cannot understand why a company with such a high profile in the IT world as Sky should have such a totally useless system. It would appear that I am not the only customer of Sky's tha holds that view.

[caesarome]

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@JP2025 wrote:

I have tried every which way to view the CSA but so far it has eluded me.

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@JP2025 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[Greenfingers001]

Thanks for escalating this. We’ve sent @JP2025 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

[Jeanette1961]

Hi I had terrible problems trying to upgrade to an I phone 16 I kept getting a malformed page they've sent me a paper one I thought I'd give the online one a final go and it's saying credit agreed I never got that far before has it gone through could you le