0

Discussion topic: Upgraded/Swapped mobile, received new phone, no return label and extra phone on my account! Help!

Reply
This message was authored by acc1975 This message was authored by: acc1975

Upgraded/Swapped mobile, received new phone, no return label and extra phone on my account! Help!

I've just done an upgrade/swap through the MySky app, it confirmed how much extra I would have to pay the difference between my old phone and my contract amount left and I was happy with that, so went ahead and ordered. The new phone arrived all fine, it mentioned a return label in the box but there wasn't one, I've had that before. However, what I have seen before is an email from Sky saying 'it's been x many days and we've not got your swap phone back yet, please send it back now', and having just looked on my account I have both phones, and it still says I am able to upgrade my 'old' phone. It's like it's ignored the fact I clicked the Upgrade/Swap button and set up an extra mobile, but I don't want to be having to pay for both phones, when the old one is supposed to be going back. Any idea how I can sort this out please? 

Thanks in advance clever people!

Reply

All Replies

This message was authored by 63johnw This message was authored by: 63johnw

Re: Upgraded/Swapped mobile, received new phone, no return label and extra phone on my account! Help

Posted by a Superuser, not a Sky employee. Find out more

Hi @acc1975  i think you will need to call sky on 150 to discuss this as it may be you have ordered a new phone rather than do a swap. 

———————————————————————————————

I AM NOT A SKY EMPLOYEE

All Opinions Are My Own

I Wont Respond To Direct Messages So Ask Any Questions Here
This message was authored by caesarome This message was authored by: caesarome

Re: Upgraded/Swapped mobile, received new phone, no return label and extra phone on my account! Help

Posted by a Superuser, not a Sky employee. Find out more

You will need to call Sky on 150 about this so they can check the status of this swap and so they can get a return label sent out to you as well. If you have a printer they might be able to email it to you.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion