Posted by a Superuser, not a Sky employee. Find out more
Hi @_Dale46_ i have never seen or heard sky offer free early upgrades ? Are you sure it was sky and not a scam ? If you are sure then you could try a formal complaint.
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I AM NOT A SKY EMPLOYEE
All Opinions Are My Own
I Wont Respond To Direct Messages So Ask Any Questions Here
Sky offers upgrades after 31 days, but those definitely won't be free. 'Swap' contracts only have no additional cost where there's enough value in the returned hardware.
I have to say I was suprised as I had only called to see how long a certain promotion was on for. We obviously went into further detail and I explained I'm due an upgrade in April so am happy to wait. He then went through the swap process and I explained I didn't want to do that and not to worry. He then said that as I'm a diamond customer he can wipe the early upgrade charge however when I've checked today both phones are still showing on my bill. When I called sky this morning I firstly spoke to Abdul. This guy is clearly in the wrong job and shouldn't be answering the phone. The second person actually listened but I still don't think fully understood. I have asked for the call to be pulled and also requested a copy as I don't feel I should be penalised for their mistake.
