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Discussion topic: Upgrade

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Jon3066
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This message was authored by Jon3066 This message was authored by: Jon3066

Upgrade

‎09 Aug 2024 11:26 AM

I've been trying to upgrade my phone but I keep being told there is a problem with my account. There isn't a problem, it's all paid up and I've been with Sky for years
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caesarome
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Superuser
This message was authored by caesarome This message was authored by: caesarome

Re: Upgrade

‎09 Aug 2024 01:06 PM

Posted by a Superuser, not a Sky employee. Find out more

@Jon3066 

All you can do to get past this to call Sky and let them leave your upgrade order for you. The free number to call them on is just 150.

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Jon3066
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This message was authored by Jon3066 This message was authored by: Jon3066

Re: Upgrade

‎10 Aug 2024 12:09 PM

Thanks, I'll give it a go. It's a shame they can't get this bit right, there are other companies around where online upgrades work perfectly. Please sort it out for the future Sky.

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