Discussion topic: Upgrade

This message was authored by: Cctj4 · ‎23 Aug 2022

My credit agreement ends today on my device but Sky still says I owe the last instalment and need to pay or return phone. Does anybody know why I can't upgrade today?

This message was authored by: 63johnw · ‎23 Aug 2022

Hi @Cctj4 once the device is paid off you can no longer upgrade you simply order a new phone, keep your current plan and use your existing sim.

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If their answer solved your issue mark it as the correct answer.

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This message was authored by: 63johnw · ‎23 Aug 2022

Hi @Cctj4 once the device is paid off you can no longer upgrade you simply order a new phone, keep your current plan and use your existing sim.

If someone has helped give them a thumbs up.

If their answer solved your issue mark it as the correct answer.

I won’t respond to direct messages so please post any problems on the forum.

This message was authored by: caesarome · ‎23 Aug 2022

You have left it to late to upgrade as you can only do this when you are paying for the phone throughout your contract so should you get another one the best time to do it is when you have 12 months left as usually at this point what Sky says the device is worth is enough to pay if those remaining 12 months so you wouldn't have to pay anymore on the device that would be returned.

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Discussion topic: Upgrade

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