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Discussion topic: Upgrade error

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Avatar for Linbain
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This message was authored by: Linbain

Message posted on ‎04 Sep 2026 11:50 PM

Upgrade error

I have been trying to swap my phone for upgrade for over a week

i get to upfront payment, put details in and it says technical error, try again later

online chat useless and doesn't understand

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Avatar for Daniel0210
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Superuser
This message was authored by: Daniel0210

Message posted on ‎05 Sep 2026 04:59 AM

Re: Upgrade error

Posted by a Superuser, not a Sky employee. Find out more

@Linbain 

If that continues give Sky a call (150 free from your Sky mobile) when the lines reopen and an agent can help you with the process. 


▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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