Unfortunately we can't process your request online right now

[Beef999]

Sky tell me I can upgrade my phone but when I try, I receive this message:Unfortunately we can't process your request online right now

Not sure what else to do except to call up and spend hours waiting for someone to answer. I tried the automatic assistant which does have a n option to select to discuss Upgrades but the sub choices seem to cover everything BUT upgrades. Why is Sky such a struggle to work with sometimes?

[Beef999]

By the way, I've tried several times including on my phone itself. I remember having this difficulty before and not sure how I resolved it

[Ciderella]

I'm having exactly the same issue. 
I have 2 movies and can upgrade one online but not the other which is frustrating. 

[caesarome]

Give Sky a call via the free 150 number as they should be able to help with this.

[1Anonymous1]

i'm also having this same issue when trying to upgrade my phone glad it's not just me 

can someone from sky look into this issue as iv been trying for days now thanks @Chloe-W22 

[caesarome]

If you are trying to place an order then my post above yours applies if you are trying to do something else what are you trying to do ?

[63johnw]

Hi @1Anonymous1  give sky a call on 150 and they will help, no one here can access your account information, no one from sky will look at your account as the forum details aren't linked to your sky mobile account. 

[Anonymous]

@63johnw @thanks but it should work ok the app/website 

[63johnw]

No problem @Anonymous we see it quite often on here that it doesn't always work for whatever reason and the only way to get a satisfactory resolution is to call. If you don't want to that's your choice.