0

Discussion topic: Unexpected charges with new device

Reply
This message was authored by: Bev34

Unexpected charges with new device

I did an upgrade online this week and thought I got myself a really good deal. It wasn't until I looked at my bill I realised the price was just for the upgrade, data was on top of that. Also, there's an extra charge of just over £30 on my next bill, entirely unexpected. This is my third phone with sky but I think I've done it over the phone with sky before so it was clear what I was paying, I've never come across this set up, the total cost has been somewhat clear with other companies I've used so I'm a bit miffed about these extra charges I wasn't clear about. Do I have the right to cancel or do I need to just suck it up?

Reply

All Replies

This message was authored by: 63johnw

Re: Unexpected charges with new device

Posted by a Superuser, not a Sky employee. Find out more

Hi @Bev34  you have a 31 day cooling off period so you will need to call sky on 150 within the 31 days to cancel. 

———————————————————————————————

I AM NOT A SKY EMPLOYEE

All Opinions Are My Own

I Wont Respond To Direct Messages So Ask Any Questions Here
Reply