Discussion topic: Unexpected charges with new device
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Message posted on 06 Jul 2024 04:43 PM
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Unexpected charges with new device
I did an upgrade online this week and thought I got myself a really good deal. It wasn't until I looked at my bill I realised the price was just for the upgrade, data was on top of that. Also, there's an extra charge of just over £30 on my next bill, entirely unexpected. This is my third phone with sky but I think I've done it over the phone with sky before so it was clear what I was paying, I've never come across this set up, the total cost has been somewhat clear with other companies I've used so I'm a bit miffed about these extra charges I wasn't clear about. Do I have the right to cancel or do I need to just suck it up?
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Message posted on 08 Jul 2024 11:37 AM - last edited: 08 Jul 2024 11:37 AM
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Re: Unexpected charges with new device
Hi @Bev34 you have a 31 day cooling off period so you will need to call sky on 150 within the 31 days to cancel.
I AM NOT A SKY EMPLOYEE
All Opinions Are My Own
I Wont Respond To Direct Messages So Ask Any Questions Here
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