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Discussion topic: Undelivered phone

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Avatar for Marian60
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This message was authored by: Marian60

Message posted on ‎12 Jun 2026 10:03 PM

Undelivered phone

I missed the delivery Monday as they came so early. Reordered the phone was guaranteed it would be here today and at 20.20 had an email to say I had asked for a block on the phone but I hadn't 

This phone was for a 21st birthday present for my autistic nephew. 

All I want to know is where is my phone and why can nobody help me. You offer next day delivery and this has not happened

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Avatar for PandJ2020
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Superuser
This message was authored by: PandJ2020

Message posted on ‎12 Jun 2026 10:05 PM

Re: Undelivered phone

Posted by a Superuser, not a Sky employee. Find out more

What did Sky say when you spoke to them?

I am just another Sky customer and my views are my own even if you don't like the answers
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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎12 Jun 2026 10:08 PM

Re: Undelivered phone

Posted by a Superuser, not a Sky employee. Find out more

@Marian60 

You are only talking to other customers here and not Sky support.

 

Did Dpd not attempt to redeliver the phone after the failed attempt on Monday ?

 

What shows here regarding the order:

https://www.sky.com/ordertracking

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