Discussion topic: Unable to start mobile upgrade
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Message posted on 23 Jul 2026 09:48 PM
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Unable to start mobile upgrade
I have 3 sky mobile devices and am trying to initiate an upgrade on one of them.
Earlier in the week i clicked through the app to see what options there were for upgrade but did not complete the upgrade. On the sky app now the devices no longer appear to be showing to initiate an upgrade (only the sims are showing), and when going through the website and selecting the device I am getting either a 'whoops there is an error' or page link invalid error.
Has anyone else encountered this? If so does it indicate an issue with my account or the sky site itself?
Thank you
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Message posted on 23 Jul 2026 10:09 PM
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Re: Unable to start mobile upgrade
Hi @Mags33 if this is happening when you are logged into your account then you will need to call sky on 150 for help upgrading.
I AM NOT A SKY EMPLOYEE
All Opinions Are My Own
I Wont Respond To Direct Messages So Ask Any Questions Here
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