Unable to send or receive calls

[Don30]

I have been without being able to send , receive calls and text for over 4 weeks. I was promised a replacement sim 10 days ago and have not received it. You are taking my money via direct debit but you are not providing any service. This is totally unacceptable 😤.

[caesarome]

@Don30 

You are talking to orher customers here and not Sky support so if this sim hasn't turned up then you will have to contact them again about it.

[Jax561]

I've been unable to do any calls or texts but l got a new sim & that doesn't help either l think it's the phone that is causing the issue I'm waiting on a return package to return it but not received this yet I'm exasperated being without a phone to call or receive any calls or texts any suggestions 

[DEREKURQUHART]

I got a new sim card this morning and im keeping the same number i put in the PAC65075 and im still not able to call or receive any calls not even able to calling you ie Sky mobile

[caesarome]

@DEREKURQUHART 

Was your previous number on a different network as it is not possible to move a number between two sims on the same network.