Unable to receive OTP

[Lottie130]

Hi, 

My partner recently joined SKy under my Sky Mobile account. Ever since he received the sim card (just over a month ago), he hasn't been able to receive verification codes/OTP's. This means he cant get into his banking app as he can't verify himself. I raised this issue with Sky on the 28th August, and it's now the 11th September. They have done absolutely nothing to fix this issue, just keep saying it will take x amount of days and that they will call me but nothing! 

Is anyone else experiencing this issue?

[caesarome]

@Lottie130 

There are a few things for your partner to try:

Check your phone isn't blocking unknown numbers. Go to Settings > Messages > Unknown & Spam > Filter Unknown Senders > Turn off.

If you use message filters on iPhone, make sure all messages are visible. Go to iMessage > Filters > Change to All Messages.

Turn off any VPNs.

Check the spam folder of your messaging app for these texts.

[Lottie130]

Hi, thank you for replying! How would he go about turning off VPN's? Also would turning off parental controls do anything? According to online, when adding a secondary sim to your account automatically turns on parental controls on the added sim. This has been going on for 14 days with no end, so stressed!!