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Discussion topic: Unable to receive OTP since switching to sky mobile

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Debmin
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This message was authored by Debmin This message was authored by: Debmin

Unable to receive OTP since switching to sky mobile

‎10 Jan 2025 09:03 AM

I have switch to sky mobile with new sim. Since the  switch I am unable to recieve OTP.

Bank has confirmed the can see the OTP has been sent.  It is not blocked on my phone. Not sure what to do next.

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caesarome
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Superuser
This message was authored by caesarome This message was authored by: caesarome

Re: Unable to receive OTP since switching to sky mobile

‎10 Jan 2025 10:12 AM

Posted by a Superuser, not a Sky employee. Find out more

@Debmin 

You will need to call Sky on 150 to give them the details so one of their teams can look into this for you.

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