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Discussion topic: Unable to receive OTP since switching to sky mobile

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Avatar for Debmin
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This message was authored by: Debmin

Message posted on ‎10 Jan 2025 09:03 AM

Unable to receive OTP since switching to sky mobile

I have switch to sky mobile with new sim. Since the  switch I am unable to recieve OTP.

Bank has confirmed the can see the OTP has been sent.  It is not blocked on my phone. Not sure what to do next.

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Avatar for caesarome
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Superuser
This message was authored by: caesarome

Message posted on ‎10 Jan 2025 10:12 AM

Re: Unable to receive OTP since switching to sky mobile

Posted by a Superuser, not a Sky employee. Find out more

@Debmin 

You will need to call Sky on 150 to give them the details so one of their teams can look into this for you.

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Avatar for Truedol
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This message was authored by: Truedol

Message posted on ‎13 Aug 2025 03:57 PM

Re: Unable to receive OTP since switching to sky mobile

I have contacted sky who investigated and said it must be Santander. Santander say it isn't them. It is also happening with other companies now and nobody wants to help. I am going mad not being able to access online banking.

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This message was authored by: caesarome

Message posted on ‎13 Aug 2025 04:09 PM

Re: Unable to receive OTP since switching to sky mobile

Posted by a Superuser, not a Sky employee. Find out more

@Truedol 

The next step will be to fill in this form to register a complaint:

 

https://www.sky.com/help/complaints

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