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Discussion topic: Unable to make calls

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This message was authored by: Stace2312

Unable to make calls

I'm using an iPhone 16e with an eSIM , since maintenance yesterday which was meant to be fixed today at 6pm I haven't been able to make or receive any phone calls or texts, has anyone else had this problem and know how to get it fixed tonight ? I haven't young children and one with disabilities it's paramount I'm able to make calls if needed , thanks for reading and appreciate any input 

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This message was authored by: caesarome

Re: Unable to make calls

Posted by a Superuser, not a Sky employee. Find out more

@Stace2312 

Do any mast issues show here for you:


https://www.sky.com/help/servicestatus/mobile

 

Are you able to use wifi calling to make calls ?

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This message was authored by: Jayne311

Re: Unable to make calls

I'm having same issues, it's been like it for nearly a week now

This message was authored by: Daniel0210

Re: Unable to make calls

Posted by a Superuser, not a Sky employee. Find out more

@Jayne311 

Have you tried the advice above from @caesarome ?


▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]

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Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
This message was authored by: Jayne311

Re: Unable to make calls

Yes , also spoke to sky on Monday who suggested turning on WiFi calling but that doesn't work. Apparently there is a mast problem. I tried when I was out shopping yesterday and still the same

 

This message was authored by: caesarome

Re: Unable to make calls

Posted by a Superuser, not a Sky employee. Find out more

If there is a mast issue updates should appear for you on the link I posted it previous post.

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