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Discussion topic: Unable to link to mobile

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Avatar for LillyKambo
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This message was authored by: LillyKambo

Message posted on ‎04 Mar 2025 01:40 PM

Unable to link to mobile

I am unable to link my mobile to sky app
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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎04 Mar 2025 01:47 PM

Re: Unable to link to mobile

Posted by a Superuser, not a Sky employee. Find out more

Why, what is happening ?

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Avatar for LillyKambo
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This message was authored by: LillyKambo

Message posted on ‎04 Mar 2025 02:32 PM

Re: Unable to link to mobile

I am not able to sign in on my sky app.  I have a new phone and wanted to access the app

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Superuser
This message was authored by: caesarome

Message posted on ‎04 Mar 2025 04:01 PM

Re: Unable to link to mobile

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And what is happenng when you login, any error messages ?

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Avatar for Lilly02
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This message was authored by: Lilly02

Message posted on ‎04 Mar 2025 04:46 PM

Re: Unable to link to mobile

Yes

It is not recognizing 

1 direct debit information 

2 credit card details

3 my post code

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This message was authored by: caesarome

Message posted on ‎04 Mar 2025 04:50 PM

Re: Unable to link to mobile

Posted by a Superuser, not a Sky employee. Find out more

@Lilly02 and @LillyKambo 

Are you the same person as it might be you are using the wrong ID to login to the app with.

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Avatar for Lilly02
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This message was authored by: Lilly02

Message posted on ‎04 Mar 2025 04:52 PM

Re: Unable to link to mobile

Yes this is me

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