Unable to link account

[Ben287]

I have been trying for months to be able to login to sky mobile online as it says I need to link account. When adding postcode and last 6 digits of account number it says successful but when I go back to the home it's just general marketing I still can't see anything. 

no access to bills, or data, or anything.

so I start the process again and go round in circles with no joy. Spoke to somebody on the phone who said it was resolved but it didn't work.

tried the chat bot, didn't help. 

I have 3 numbers that I pay for and this is rubbish.

i can see a number of other people have experienced the same issues with no joy in resolving.

this is my final attempt before I leave and go to another provider, it shouldn't be this difficult.

[63johnw]

Hi @Ben287 

To try and get you some help I have escalated your post to the Sky Community Messaging Team.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a coloured speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[SuperMatt]

Hello, @Ben287. I'll send you an invite to a private chat shortly and we can help you get this working for you.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141